Site Support
& Consultancy
We provide a variety of services tailored to suit customer requirements, from 24/7 call out to office hour’s telephone support.
ROUND THE CLOCK SUPPORT AND CONSULTANCY SERVICES
Please contact us if you need Site support or assistance on a project.
We provide a variety of services tailored to suit customer requirements, from 24/7 call out to office hour’s telephone support.
Minor system modifications and upgrades can be provided by our support team without the need to mobilise a project team thereby minimising costs to the customer. We are also able to offer support services for systems supplied by other integrators.
Support contracts to keep you in control
Benefits provided by our Support Contracts
- 24/7 priority contact phone line with one hour guaranteed response
- System support from simple telephone advice to critical control systems expertise.
- Customers benefit from LogicPromax support engineers extensive experience and knowledge of sophisticated control systems, equipment, hardware and software.
- Remote Diagnostic Assistance to minimise costs and response times
- Same day or the following day site visits for problems that cannot be resolved remotely
- Options for regular preventative maintenance visits